Kirk Merrington Primary School

South View, Kirk Merrington, Spennymoor DL16 7JB

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Home / SEND / Compliments, Complaints & Feedback

Compliments, Complaints & Feedback

We are always seeking to improve the quality of education we provide for the children with SEN and are keen to hear from parents about their child’s experience. Compliments are always greatly appreciated and can be passed on either directly to staff, the SENCO or the Head Teacher. Compliments may be formally recorded via our regular questionnaires to parents or in the form of a letter or email to the Head Teacher. Positive comments may also be published on our website. We hope that complaints about our SEND provision will be rare, however, if there should be a concern the process outlined in the school Complaints Policy should be followed. Any complaints will be dealt with as quickly and efficiently as possible.

  • In the first instance parents should speak to the class teacher
  • Make an appointment with the school SENCO/HT
  • To make a formal complaint please follow the procedure in the Complaints Policy which can be found in our School Policies section.

These concerns are either sorted out informally, often as a result of discussions, or become formal complaints. The period of consideration will vary with the degree and complexity of the complaint and the urgency with which it needs to be settled.

If your concern is directly related to decisions around an EHC assessment or EHCP this will be managed directly by the Durham Statutory Casework Team.

Further information can be found in the Complaints Policy in the School Policies section of your website or by visiting the Durham County Council Local Offer website.

If you would like to discuss your SEND requirements in detail please contact the school to arrange an appointment.

SEN Information Report

  • Introduction
  • Our SEN Provision
    • The kinds of SEN that are provided for:
    • Our approach to teaching children & young people with SEN
    • How we adapt the curriculum and learning environment for children & young people with SEN
    • How we identify, assess and review children with special educational needs
    • How children with SEN engage in all activities?
    • How we evaluate the effectiveness of SEN Provision
  • Support for Emotional & Social Development
  • Looked After Children with SEND
  • SEN Transition
  • SEN Specialist Expertise
  • Consulting with our SEN Pupils, Parents & Carers
  • Compliments, Complaints & Feedback
  • Key Policies
The Local Offer

Ofsted Outstanding
Green Tree Schools Award

Sing up Gold Award
Investing in Children
Eco Schools
FMSIS
Rights Respecting School Unicef
Parent Pay

Copyright © 2021 Kirk Merrington Primary School

South View

Kirk Merrington

Spennymoor

DL16 7JB

Tel 01388 816 230 · Email kirkmerrington@durhamlearning.net


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